“The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites” edited by Hannah Lewi, Wally Smith, Dirk vom Lehn, & Steve Cooke #TOC #museums #technology #design #digitalization #interactivity

Announcement, Books, exhibitions, interaction, interactivity, interactivity, museums, Museums, Technology, Technology, visitors

#digitalization #experience #interaction #interactivity #museums #participation #technology

The publication of “The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites” edited by Hannah Lewi, Wally Smith, Dirk vom Lehn, & Steve Cooke has been announced for November 15th, 2019. The book includes interviews by Seb Chan (ACMI), Dave Patten (Science Museum London), Rory Hyde (Victoria & Albert Museum, London), and Keir Winesmith (SFMOMA) as well as chapters covering four broad themes: “THE EMERGING GLOBAL DIGITAL GLAM SECTOR”, “ANIMATING THE ARCHIVE”, “DESIGNING ENGAGED EXPERIENCE”, and “LOCATING IN PLACE”.

More information about the Handbook can be accessed on the publisher’s website by clicking the image below (apologies for the steep price!).

New Practices in Digital Media design in Galleries, Libraries, Archives, Museums and Heritage Sites	Hannah Lewi, Wally Smith, Steven Cooke, Dirk vom Lehn
FRAMING INTERVIEWS
Interview with Seb Chan, ACMI	Seb Chan, Hannah Lewi and Wally Smith
Interview with Dave Patten, Science Museum London	David Patten, Dirk vom Lehn and Wally Smith
Interview with Rory Hyde, V&A Museum	Rory Hyde, Dirk vom Lehn and Wally Smith
Interview with Keir Winesmith, SFMOMA	Keir Winesmith, Hannah Lewi and Wally Smith
PART 1. THE EMERGING GLOBAL DIGITAL GLAM SECTOR
Digitizations, users and curatorial agency within complex global machinic jurisdictions	Fiona Cameron
The distributed museum: the flight of cultural authority and the multiple times and spaces of the art museum	Andrew Dewdney
The distributed museum is already here–it’s just not very evenly distributed	Ed Rodley
Speculative Collections and the Emancipatory Library	Bethany Nowviskie
Chinese Museums’ Digital Heritage Profile: An Evaluation of Digital Technology Adoption in Cultural Heritage Institutions	Andrew White and Eugene Ch’ng
Hacking heritage: understanding the limits of online access	Tim Sherratt
From Planned Oblivion to Digital Exposition: The Digital Museum of Afro-Brazilian Heritage	Livio Sansone
Shared Digital Experiences Supporting Collaborative Meaning-Making at Heritage Sites	Sara Perry, Maria Roussou, Sophia S. Mirashrafi, Akrivi Katifori, and Sierra McKinney
PART 2. ANIMATING THE ARCHIVE
Neither A Beginning Nor An End: Applying An Ethics of Care to Digitizing Archival Collections in South Asia	Michelle Caswell and Marika Cifor
Digital Archives in Africa and the Endangered Archives Programme	Graeme Counsel
The Alan Vaughan-Richards Archive: recovering tropical modernism in Lagos.	Ola Uduku
Museum Crowdsourcing—Detecting the Limits: eMunch.no and the Digitisation of Letters Addressed to Edvard Munch	Joanna Iranowska
Digital and hybrid archives: a case study of the William J Mitchell collection	Thomas Kvan, Peter Neish and Naomi Mullumby
Preserving Chinese Shadow Puppetry Culture Through Digitisation	Tin-Kai Chen
Be Engaged: Facilitating Creative Re-use at the Netherlands Institute for Sound and Vision	Gregory Markus, Maarten Brinkerink, Brigitte Jansen
Cultural Antinomies, Creative Complicities: Agan Harahap’s Digital Hoaxes	Alexandra Moschovi and Alexander Supartono
PART 3. DESIGNING ENGAGED EXPERIENCE
On Virtual Auras: The Cultural Heritage Object in the Age of 3D Digital Reproduction	John Hindmarch, Melissa Terras and Steve Robson
Configuring Slow Technology Through Social and Embodied Interaction: Making Time for Reflection in Augmented Reality Museum Experiences with Young Visitors	Areti Galani and Rachel Clarke
Exhibition Design and Professional Theories: the Development of an Astronomy Exhibition	Dirk vom Lehn, Kate Sang, Richard Glassborow and Louise King
Meeting the Challenge of the Immoveable: Experiencing Mogao Grottoes Cave 45 With Immersive Technology	Jeffrey Levin, Robert, Checchi, Lori Wong, Garson Yu and Edwin Baker
Immersive Engagement: Designing and Testing a Virtual Indian Residential School Exhibition	Adam Muller
Hemispheres: transdisciplinary architectures and museum-university collaboration	Sarah Kenderdine
Human-Centred Design in Digital Media	Indigo Hanlee
Unlocking the Glass Case	Peter Higgins
The law of feeling: experiments in a Yolngu museology	Paul Gurrumuruway and Jennifer Deger
Henry VR: designing affect-oriented virtual reality exhibitions for art museums	Paula Dredge, Anne Gerard-Austin, Simon Ives and Andrew Yip
Website as publishing platform	Tim Jones and David Simpson
From Shelf to Web: First Reflections on the O’Donnell Marginalia Project	Julia Kuehns
Interpreting the Future	Tony Holzner
PART 4. LOCATING IN PLACE
What Could Have Bean? A Digital Construction of Charles Bean’s Australian War Memorial	Anthea Gunn
Succession: A Generative Approach to Digital Collections	Mitchell Whitelaw
Rephotography and the Situating of Then-and-Now	Hannah Lewi and Andrew Murray
Hospicio Cabañas: Seeing World Heritage Through Google’s Eyes	Cristina Garduno Freeman
The Experience of Using Digital Walking Tours to Explore Urban Histories	Wally Smith, Dirk vom Lehn, Hannah Lewi, Katie Best and Dora Constantinidis
Traces—Olion: Creating a Bilingual ‘Subtlemob’ for National Museum Wales	Sara Huws, Alison John, Jenny Kidd
Investigating ‘Ordinary’ Landscapes: Using Visual Research Methods to Understand Heritage Digital Technologies and Sense of Place	Steven Cooke and Dora Constantinidis
Massive Digital Community Archives in Colombia: An International Partnership Towards Peace	Diego Merizalde and Jon Voss
Mapping an Archive of Emotions: Place, Memory and the Affective Histories of Perth’s Riverscape	Alicia Marchant
Afterword	Andrea Witcomb

#digitalization #experience #interaction #interactivity #museums #participation

Forthcoming “The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites” edited by Hannah Lewi, Wally Smith, Dirk vom Lehn, & Steve Cooke #museums #technology #design #digitalization #interactivity

Announcement, book, interaction, interactivity, museums, Museums, Technology

#digitalization #experience #interaction #interactivity #museums #participation #technology

More information about the Handbook can be accessed on the publisher’s website by clicking the image below (apologies for the steep price!).

New Practices in Digital Media design in Galleries, Libraries, Archives, Museums and Heritage Sites	Hannah Lewi, Wally Smith, Steven Cooke, Dirk vom Lehn
FRAMING INTERVIEWS
Interview with Seb Chan, ACMI	Seb Chan, Hannah Lewi and Wally Smith
Interview with Dave Patten, Science Museum London	David Patten, Dirk vom Lehn and Wally Smith
Interview with Rory Hyde, V&A Museum	Rory Hyde, Dirk vom Lehn and Wally Smith
Interview with Keir Winesmith, SFMOMA	Keir Winesmith, Hannah Lewi and Wally Smith
PART 1. THE EMERGING GLOBAL DIGITAL GLAM SECTOR
Digitizations, users and curatorial agency within complex global machinic jurisdictions	Fiona Cameron
The distributed museum: the flight of cultural authority and the multiple times and spaces of the art museum	Andrew Dewdney
The distributed museum is already here–it’s just not very evenly distributed	Ed Rodley
Speculative Collections and the Emancipatory Library	Bethany Nowviskie
Chinese Museums’ Digital Heritage Profile: An Evaluation of Digital Technology Adoption in Cultural Heritage Institutions	Andrew White and Eugene Ch’ng
Hacking heritage: understanding the limits of online access	Tim Sherratt
From Planned Oblivion to Digital Exposition: The Digital Museum of Afro-Brazilian Heritage	Livio Sansone
Shared Digital Experiences Supporting Collaborative Meaning-Making at Heritage Sites	Sara Perry, Maria Roussou, Sophia S. Mirashrafi, Akrivi Katifori, and Sierra McKinney
PART 2. ANIMATING THE ARCHIVE
Neither A Beginning Nor An End: Applying An Ethics of Care to Digitizing Archival Collections in South Asia	Michelle Caswell and Marika Cifor
Digital Archives in Africa and the Endangered Archives Programme	Graeme Counsel
The Alan Vaughan-Richards Archive: recovering tropical modernism in Lagos.	Ola Uduku
Museum Crowdsourcing—Detecting the Limits: eMunch.no and the Digitisation of Letters Addressed to Edvard Munch	Joanna Iranowska
Digital and hybrid archives: a case study of the William J Mitchell collection	Thomas Kvan, Peter Neish and Naomi Mullumby
Preserving Chinese Shadow Puppetry Culture Through Digitisation	Tin-Kai Chen
Be Engaged: Facilitating Creative Re-use at the Netherlands Institute for Sound and Vision	Gregory Markus, Maarten Brinkerink, Brigitte Jansen
Cultural Antinomies, Creative Complicities: Agan Harahap’s Digital Hoaxes	Alexandra Moschovi and Alexander Supartono
PART 3. DESIGNING ENGAGED EXPERIENCE
On Virtual Auras: The Cultural Heritage Object in the Age of 3D Digital Reproduction	John Hindmarch, Melissa Terras and Steve Robson
Configuring Slow Technology Through Social and Embodied Interaction: Making Time for Reflection in Augmented Reality Museum Experiences with Young Visitors	Areti Galani and Rachel Clarke
Exhibition Design and Professional Theories: the Development of an Astronomy Exhibition	Dirk vom Lehn, Kate Sang, Richard Glassborow and Louise King
Meeting the Challenge of the Immoveable: Experiencing Mogao Grottoes Cave 45 With Immersive Technology	Jeffrey Levin, Robert, Checchi, Lori Wong, Garson Yu and Edwin Baker
Immersive Engagement: Designing and Testing a Virtual Indian Residential School Exhibition	Adam Muller
Hemispheres: transdisciplinary architectures and museum-university collaboration	Sarah Kenderdine
Human-Centred Design in Digital Media	Indigo Hanlee
Unlocking the Glass Case	Peter Higgins
The law of feeling: experiments in a Yolngu museology	Paul Gurrumuruway and Jennifer Deger
Henry VR: designing affect-oriented virtual reality exhibitions for art museums	Paula Dredge, Anne Gerard-Austin, Simon Ives and Andrew Yip
Website as publishing platform	Tim Jones and David Simpson
From Shelf to Web: First Reflections on the O’Donnell Marginalia Project	Julia Kuehns
Interpreting the Future	Tony Holzner
PART 4. LOCATING IN PLACE
What Could Have Bean? A Digital Construction of Charles Bean’s Australian War Memorial	Anthea Gunn
Succession: A Generative Approach to Digital Collections	Mitchell Whitelaw
Rephotography and the Situating of Then-and-Now	Hannah Lewi and Andrew Murray
Hospicio Cabañas: Seeing World Heritage Through Google’s Eyes	Cristina Garduno Freeman
The Experience of Using Digital Walking Tours to Explore Urban Histories	Wally Smith, Dirk vom Lehn, Hannah Lewi, Katie Best and Dora Constantinidis
Traces—Olion: Creating a Bilingual ‘Subtlemob’ for National Museum Wales	Sara Huws, Alison John, Jenny Kidd
Investigating ‘Ordinary’ Landscapes: Using Visual Research Methods to Understand Heritage Digital Technologies and Sense of Place	Steven Cooke and Dora Constantinidis
Massive Digital Community Archives in Colombia: An International Partnership Towards Peace	Diego Merizalde and Jon Voss
Mapping an Archive of Emotions: Place, Memory and the Affective Histories of Perth’s Riverscape	Alicia Marchant
Afterword	Andrea Witcomb

#digitalization #experience #interaction #interactivity #museums #participation

Linotype #media #industry #baltimore

Museums, Technology

I recently had the pleasure to visit the Baltimore Museum of Industry. The museum has a good number of working industrial machines on display. The tour guide shows these machines working in the exhibition. One exhibit that stood out for me was a Linotype that was demonstrated by a gentleman, Mr Ray Loomis, who used to work at one of these extraordinary machines. The Linotype was originally invented and developed by Ottmar Mergenthaler, a German watchmaker. Here’s a video I found on YouTube in which Mr Loomis explains the Linotype.

If you have further interest in the Linotype, the half hour long documentary “Farewell, Eaton Shrdlu” shows the last day of operation of Linotypes at the New York Times.

Symbolic Interactionism and Artificial Intelligence #sssi #sociology #AI

Interaction, sociology, Symbolic Interaction

This is a post reblogged from the blog of the journal Symbolic Interaction, the official journal of the Society for the Study of Symbolic Interaction.

Symbolic Interaction (Journal) Blog

Over the past few years, there has been plenty of discussion about artificial intelligence. Numerous books have been published on the topic and the newspapers and broadcast media are brimful with publications on how our world will be changed by ‘AI’. The discussions reach from novel ‘intelligent’ devices in the home and self-driving cars to ‘intelligent machines’ and ‘robots’ that are said to replace people in many workplaces. These growing debates are related to activities by governments to prioritize ‘AI’ for example “to create a national defence strategy” (NYT) and “to boost investment and set ethical guidelines” (European Commission 2018).

Symbolic Interactionism with its long-standing concern with the mind and cognition has plenty to contribute to these discussions and developments. Since Mead’s (1934) “Mind, Self and Society“, if not earlier, (symbolic) interactionists have explored the reflexive relationship between action and cognition. Some of this…

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On Selfies – Notes on Book by Jill Walker Rettberg

Book Review, Marketing, Selfie, sociology, Technology

Jill Walker Rettberg. 2014 “Seeing ourselves through Technology” Palgrave Pivot.

There is a lot of public and academic discussion about “Selfies” at the moment. When we uncritically follow some of this debate we could believe it is an entirely new phenomenon created by mobile phones equipped with cameras, and maybe selfie-sticks. Jill Walker Rettberg has written an insightful analysis of the ‘selfie-phenomenon’ that situates the photographic selfies we are all familiar with, within the wider social and historic context of past and present technologies and techniques used to create representations of the self, including self-portraits, auto-biographies, and more recently quantified modes of self-logs and activity trackers.

Having situated “Selfies” Walker Rettberg moves on to discuss how “filters” are being used and create distinct version of self-representations. These filters can be technological, such as Instagram filters, or cultural. Whilst the former can be deployed to create images of our selves that show us how we want to be seen by others, the latter are those filters we deploy in response to the socio-cultural environment we inhabit; they guide for example the section of images that we create, collect and display.

A “Selfie” rarely occurs in isolation but often are produced in a series. By examining series of selfies, such as changes of profile pictures over time Walker Rettberg can show how the way in which people present themselves over time changes. As in previous chapters Walker Rettberg manages to link her analysis with knowledge about art history and art theory.

The emergence of Selfies is closely linked to the growing trend of tracking applications and logs. Walker Rettberg illuminates this linkage between these two phenomena and explicates the growing automation of the tracking and its relationship to the earlier discussion about filters. One strength of this chapter is the elaboration of this relationship between, for example the quantified self, the use of automation in the data collection and analysis and the filtering of information in the process. Walker Rettberg further elaborates on the quantified self movement in a separate chapter.

All the developments Walker Rettberg examines and discusses in her book throw in the open issues of surveillance and privacy that every now and again create a media hysteria without being properly dealt with. In her final chapter Walker Rettberg explicates some of the privacy issues related to selfies and possible consequences of the self-logging for people.

Overall, the book provides a very good analysis of the Selfie phenomenon and offers plenty of food for thought on possible further research on related phenomena, such as quantification of the self, automation etc.

Customer Value and Customer Service – It depends whom you ask

customer experience, customer service, Marketing, vouchers

Restaurants issue vouchers to attract more custom. For Cafe Rouge, a restaurant chain of some popularity with families in the UK, these Vouchers are offered by Tesco, by the chain itself, and by websites like Vouchercodes. I picked up a voucher from Vouchercode to head for a Cafe Rouge restaurant in Central London on a Sunday. Here is the Voucher:

The voucher clearly states, valid 7 days a week, one kid’s main free with every adult’s meal. We went as a couple with two kids, expecting some noticeable discount on our bill that mounted up to something like £44. Like most insurance policies most vouchers also come with a catch. Although this voucher clearly states “valid 7 days a week” the catch is mentioned in point 10 of the terms and conditions:

The terms and conditions list a number of restaurants that are exempt from accepting our voucher. Unfortunately, we did not read the small print and fell into the trap. When asking for the bill we obviously were not aware of the special status of our restaurant and mentioned to the restaurant’s waitress and then the manager that we had expected to be able to use the voucher when two explanations were given for them not accepting it.

1. It’s your own fault

When presenting the voucher to the waitress she said that this restaurant was exempt from accepting the voucher which was stated in the terms and conditions that we should have read before ordering. Many other restaurants of the same chain still accepted vouchers and next time maybe we should pick one of those.

As customers we were not really happy to be blamed, yet having seen the small print now we are obviously aware that we better had spent some more time reading the small print.

2. It’s the company’s management fault

Because we were not ready to accept the waitress’ explanation we asked her if the manager of the restaurant was around. She called the manager over who was a very polite young lady who showed her understanding and relieved us from the blame her staff had put on us. She explained the reason for the voucher policy with the company’s management having changed ownership recently and that basically the new management was to blame for having introduced a new policy on vouchers. Since recently certain restaurant’s were exempt from the acceptance of vouchers. She said that she regularly was confronted by customers finding themselves in the very same situation we were in now; their vouchers were invalid and they had to pay the full bill. There was nothing she could do about that.

Obviously looking at the terms and conditions, the waitress and restaurant manager are in the right. We were in the wrong and should have done our research properly before entering the venue and ordering our food. Yet, we as other customers just want to go for a meal without having to check the terms and conditions of the visit. One would imagine that restaurants like Cafe Rouge have an interest in their customers leaving happy and satisfied, and maybe think about returning.

There was a time when managers of companies argued that the ‘the customer is always right’ and that customers should not feel deceived or misled with the product or service they receive for their money. The distribution of vouchers that requires customers to read the small print that might inform them about exemptions of the vouchers’ validity does not seem to be a marketing activity devised in this spirit.

Marketing, Interaction and Technology – Syllabus 2014

interaction, Marketing, Syllabus, Teaching

Syllabus – Topics and Readings

Week 1 (13 January 2014) – Introduction to the Course

The first lecture introduces the course content, rationale and requirements of the course.

Relevant Book

Kotler, P. & G. Armstrong (2013). Principles of Marketing. Harlow: Pearsons.

Core Readings

Humphreys, L. (2005). “Cellphones in Public: Social Interactions in a Wireless Era.” New Media & Society 7 (6): 810–833.

Additional Readings

Kujovich, Mary Yeager. 1970. “The Refrigerator Car and the Growth of the American Dressed Beef Industry.” The Business History Review 44 (4): 460–482.

Wei, Ran, and Louis Leung. 1999. “Blurring Public and Private Behaviors in Public Space: Policy Challenges in the Use and Improper Use of the Cell Phone.” Telematics and Informatics 16 (1): 11–26.

Related Reading

Selinger, E. (2013). How not to be a jerk with your stupid smartphone. The Atlantic (November).

Week 2 (20 January 2014) – Marketing and Technology

Public debates about technological innovation often talk about the ‘revolutionary’ impact of new technology. There are myriad examples for this phenomenon: “the internet revolution”, the “social media revolution” or the “Twitter revolution” to name but a few. These discussions principally argue that technological developments are shaping how we conduct our affairs, including how we organise our daily interactions as well as how we conduct marketing activities. At the same time, these discussions often ignore the political shaping and relevance of these technologies. This lecture explores the textbook premises of the relationship between marketing and technology. It sheds light on different perspectives on how technology is interwoven with marketing theory and practice.

Core Readings

Constantinides, E. (2006). “The Marketing Mix Revisited: Towards the 21st Century Marketing.” Journal of Marketing Management 22 (3-4): pp. 407–438.

Additional Readings

Bartels, R. (1986). Marketing: Management Technology or Social Process at the Twenty-First Century? In Marketing Management Technology as a Social Process. Edited by George Fisk. New York et al.: Praeger, pp.30-42.

Marx, L. (2010). Technology: The Emergence of a Hazardous Concept. Technology & Culture, 51(3), 561-577.

Möller, K. (2006). “The Marketing Mix Revisited: Towards the 21st Century Marketing by E. Constantinides.” Journal of Marketing Management 22 (3-4): pp. 439–450.

Related Readings

Friedman, T. (2009). Tweeting the Dialectic of Technological Determinism. FlowTV http://flowtv.org/2009/06/tweeting-the-dialectic-of-technological-determinism ted-friedman georgia-state-university-atlanta /

Related Books

Robertson, D., and B. Breen. 2013. Brick by Brick: How LEGO Rewrote the Rules of Innovation and Conquered the Global Toy Industry. Random House Business.

Stone, Brad. 2013. The Everything Store: Jeff Bezos and the Age of Amazon. Bantam Press.

Week 3 (27 January 2014) – Technology, Interaction and Networks

Over the past few years, social relationships are increasingly being described as networks. We find public discourse about networks, social networks, the network economy, network society and others. This lecture begins with a discussion of social interaction before moving on to concepts of market relationships and networks. It will form the basis for subsequent lectures concerned with online communities

Core Readings

Kaplan, Andreas M., and Michael Haenlein. 2010. “Users of the World, Unite! The Challenges and Opportunities of Social Media.” Business Horizons 53 (1): 59–68.

Additional Readings

Bernoff, J., & Li, C. (2008). Harnessing The Power of The Oh-So-Social Web, MIT Sloan Management Review, 2008, 49, pp. 335-342.

boyd, d. (2010). “Social Network Sites as Networked Publics : Affordances, Dynamics, and Implications.” In Networked Self: Identity, Community, and Culture on Social Networking Sites, ed. Zizi Papacharissi, pp.39–58. Abingdon: Routledge.

Ferguson, R., (2008). Word of mouth and viral marketing: taking the temperature of the hottest trends in marketing. Journal of Consumer Marketing, 25(3), pp. 179 – 182.

Watts, Duncan J, and Steve Hasker. 2006. “Marketing in an Unpredictable World.” Harvard Business Review.

Watts, D.J., 1999. Networks, Dynamics, and the Small-World Phenomenon. American Journal of Sociology, 105(2), p.493-527.

Related Books

Papacharissi, Zizi (2008). Networked Self: Identity, Community, and Culture on Social Networking Sites. Abingdon: Routledge.

Rainie, L., & Wellman, B. (2012). Networked: The New Social Operating System. Cambridge, MA: MIT Press.

Week 4 (3 February 2014) – Wessel van Rensburg (RAAK) – Inequality in Networks (working title)

@wildebees

Week 5 (10 February 2014) – Social Networks and Reputation Management

At the same tome as social media and social networking has risen in importance for marketing practitioners new challenges have emerged that for example impact the ways in which companies’ reputation can be impacted by the use of these new media. This lecture draws on a few recent examples to explore some of these challenges to companies’ reputation and discusses ways in which companies might manage their reputation when using social media and social networking sites for their marketing communications.

Core Readings

Hennig-Thurau, Thorsten, Caroline Wiertz, and Fabian Feldhaus. (2013) “Does Twitter Matter? An Investigation of the Impact of Micro Blogging Word of Mouth on Consumers’ Adoption of New Products.” http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2016548

Additional Readings

Gruzd, A., B. Wellman, and Y. Takhteyev. 2011. “Imagining Twitter as an Imagined Community.” American Behavioral Scientist 55 (10): 1294–1318.

Hamilton, K. & P. Hewer. (2010). Tribal mattering spaces: Social-networking sites, celebrity affiliations, and tribal innovations. Journal of Marketing Management, 26(3), p.271-289.

Hennig-Thurau, T., E. C. Malthouse, C. Friege, S. Gensler, L. Lobschat, a. Rangaswamy, and B. Skiera. 2010. “The Impact of New Media on Customer Relationships.” Journal of Service Research 13 (3): 311–330.

Phelps, J. E., Lewis, R., Mobilio, L., Perry, D., & Raman, N. (2004). Viral Marketing or Electronic Word-of-Mouth Advertising: Examining Consumer Responses and Motivations to Pass Along Email. Journal of Advertising Research, 44(4), 333-348.

Rainie, L., & Wellman, B. (2012). Networked: The New Social Operating System. MIT Press.

Sarstedt, M. (2009). Reputation Management in Times of Crisis. Journal of Brand Management. Vol.16, 499-503.

Week 6 (24 February 2013) – Rob Wilmot (BCS Agency) – Start-ups and Valuations

@robwilmot

Week 7 (3 March 2013) – Jadis Tillery – Content Marketing (working title)

@jadistillery

Related Books

Jenkins, Henry. 2008. Convergence Culture: Where Old and New Media Collide. New York University Press.

Week 8 (10 March) – Search and Social Media Marketing

Over the past decade or so two important developments have emerged in the context of Internet Marketing: Search Marketing and Social Media Marketing. The growing economic weight of companies like Google suggest that Search will be one of the important marketing activities over the coming years. It is being used to obtain an understanding of the market as well as for the building of relationships and networks (Marsden and Kirby 2005; Moran and Hunt 2008). The lecture will discuss some of the practices involved in Search Marketing and assess possible problems these practices might raise for the relationship between companies and their customers. It then will turn to Social Media Marketing and explore how social networks like Facebook, Myspace or Jumo are used for marketing purposes, including the design, promotion and distribution of products and services (Penenberg 2009; Scott 2008). The discussion will touch on current debates concerned with viral marketing and online gaming as well as trust and reputation.

Core Readings

Rijnsoever, Frank J. van, Castaldi, Carolina, Dijst, Martin J. (2012). In what sequence are information sources consulted by involved consumers? The case of automobile pre-purchase search, Journal of Retailing and Consumer Services, 19(3), pp.343-352.

Related Books

Marsden, P., & Kirby, J. (2005). Connected Marketing: The Viral, Buzz and Word of Mouth Revolution. Butterworth-Heinemann.

Moran, M., & Hunt, B. (2008). Search Engine Marketing, Inc.: Driving Search Traffic to Your Company’s Web Site. IBM Press.

Pariser, E., 2011. The Filter Bubble: What The Internet Is Hiding From You, Viking.

Week 10 (17 March 2013) – Social and Sustainability Marketing and Technology

The arrival of new technology has also been picked up by market and consumer researchers. For example, over recent years video recording of consumers in shopping and leisure environments has been used to track people’s navigation through isles and gain an understanding of their shopping behaviour. With the arrival of the internet it has been recognised that people’s every ‘click’ can be tracked and followed and the information be used to personalise offers. This lecture critically assesses how technology is used to improve companies’ profits as well as offers for customers and considers some of the practical and ethical implications of these developments.

Core Readings

Brennan, Ross, Stephan Dahl, and Lynne Eagle. 2010. “Persuading Young Consumers to Make Healthy Nutritional Decisions.” Journal of Marketing Management 26 (7-8) (July 9): 635–655.

Related Books

Aaker, J., & A. Smith. (2010). The Dragonfly Effect: Quick, Effective, and Powerful Ways to Use Social Media to Drive Social Change. Jossey Bass.

Peattie, K., & Belz, F. F.-M. (2009). Sustainability Marketing: A Global Perspective (p. 306). John Wiley & Sons.

Striphas, T. (2009). The Late Age of Print: Everyday Book Culture from Consumerism to Control. Columbia University Press.

Vaidhynathan, S., 2011. The Googlization of Everything: (And Why We Should Worry), Berkeley, CA: University of California Press.

Week 10 (24 March 2013) – Marketing, Interaction & Technology

CFP: ‘Researching audiences in digital mediated and interactive experiences’

interaction, interactivity, museums, Museums, Technology, visitors

Participations: Journal of Audience and Reception Studies

Special Issue: ‘Researching audiences in digital mediated and interactive experiences’

Part of the AHRC Funded Project http://affectiveexperiences.com/

Co-editors:

Irida Ntalla (Schools of Arts, Cultural Policy and Management, City University)

& Dirk vom Lehn (Department of Management, King’s College London)

Participations is the online Journal devoted to the broad field of audience and reception studies, and has been running for ten years now, to be found at www.participations.org. It aims to bring into dialogue work and debate across all fields involved in examining all areas of media and culture. Participations has pioneered a system of open refereeing for all contributions, designed to encourage open, critical debate among researchers. This has been widely welcomed by contributors to the Journal.

Call for Papers

New media technologies and digital mediated environments bring histories and events close to audiences by offering a wide range of resources that provide them with opportunities for social, cognitive and emotional participation and engagement. At the heart of the development of new media technologies is “interactivity”, a characteristic ascribed to objects and systems that engage people in ways that go beyond traditional feedback procedures. These technologies facilitate sustained engagement and participation, allow for the communication of information and multimedia content, and often encourage people to produce and curate digital content.

Such interactive technologies and environments have become a familiar feature of many cultural institutions, such as in museums, galleries and science centers. Interactive exhibits, immersive installations, digital interactives, virtual games and online platforms engage cultural audiences in new ways and at the same time challenge the concept of the audience per se and their experiences; for example, they invite visitors not only to view and examine curated content but increasingly involve visitors in the production and curation of it to create personal museum collections, user generated content, etc.

These technological developments therefore challenge the relationship of audiences with artists, curators, museums and heritage sites’ professionals, educationalists as well as exhibition and interactive designers. Their effectiveness as tool for interpreting and representing exhibits and as educational technology is often argued for but also ever so often challenged and criticized. Evaluations of new media technologies in cultural institutions arrive at contradictory findings, some arguing for their ability to increase people’s engagement and participation with content and exhibits whilst others warn that they distract from the original objects and disturb the sacred relationship between visitor and object, user and content. Indeed, research suggests that at times these technologies become the reason for people’s frustration and disorientation in online and physical environments.

This Special Issue will contribute to these discussions about the increasingly complex technological mediation of the relationship between social practices, cultural institutions, their cultural offerings and their audiences. The issue aims to add to debates in a range of disciplines such as audience and visitor studies, marketing, digital humanities, interactive design as well as museum studies and practices. The co-editors invite submissions of papers that investigate the relationships between audience, cultural institutions and content and the ways in which these relationships are being influenced by the increasing pervasiveness of new media technologies. We particularly welcome critical considerations of the concept of the audience and the user as well as of interactivity in cultural institutions and encourage the submission of short articles and reports that reflect professional and practical experience of technology deployed and used in exhibitions.

Amongst others, we hope the contributions will address questions like:

what are the issues of interactivity in relation to participation and engagement for online and offline audiences?
how does interactivity and interactive technologies in these settings influence the experience of visitors, audiences or users?
which are the elements that constitute and influence these experiences?
how are interactive technologies used to represent and interpret information, histories and narratives in cultural institutions?
what is the relationship of academic research on audiences, interactive media and professional practices?
how does a researcher capture interactive audience experiences? Which are the research methods used in the various disciplines?
what does “effectiveness” mean for different stakeholders in cultural institutions, and what are suitable research methods to evaluate, assess or measure the “effectiveness” of technology deployed to interpret cultural objects and enhance people’s experience and learning from these objects?
how different users such as specialised audience utilise online material, information and personalised collections?

The Special Issue will be constituted of research papers, theoretical and methodological investigations as well as of relevant reviews, short articles and reports by cultural institutions’ professionals, designers and consultants.

Deadlines

Paper Submission: 1^stNovember 2013

Acceptance Notice: 19^th December 2013

Final Submission: 21^st March 2014

Final Publication: End of May 2014

Submission Guidelines

http://www.participations.org/submission_guidelines.htm

Please submit your papers to:

Dirk.vom_lehn@kcl.ac.uk

Irida.Ntalla.1@city.ac.uk

Off Grasshoppers and other Types

exhibitions, interaction, interaction, Marketing, museums, public places, visitors

The design of systems to support people’s navigation of exhibitions often draws on concepts and theories about visitors’ movement through exhibitions. In reference to relevant literature it makes inferences about people’s interests in exhibits by the ways in which they navigate galleries and at which exhibits they stop and for how long. Thereby, designers and museum managers often talk about “visiting styles” and refer to a French paper by Veron and Levasseur (1991). Therein, the authors apparently, I haven’t read the paper, use an analogy from the animal world to describe four types of visiting style: ants, fishes, butterflys and grasshoppers. These types are seen as ideal types and it is argued that mixed styles of navigation are common. In fact, as Opperman and Specht (2000) suggest in reference to Bianchi and Zancanaro’s (1999) conference paper “the classification of a visitor is no longer made stereotypically by describing a visitor uniquely as one of the four animals, but as an estimation of the ‘degree of compatibility between the user’s movement pattern and the four stereotypes’ at a given point in time” (Bianchi and Zancanaro (1999) in Opperman and Specht 2000: p.132). From this typology probabilities are derived regarding people’s navigation pattern. This allows for the fact that visitors might change their visiting style ‘mid-fly’, i.e. as they navigate and exhibition. For example, a fish who has spent relatively little or no time with exhibits in one gallery, may encounter a gallery with objects s/he is more interested in and therefore spends more time with, thus turning into an ant.

This concept of visiting style links the way and speed in which people navigate exhibitions to their level of engagement with exhibits. Underlying this concept of museum visiting are conventional measures of visitor research, i.e. the stopping and holder power of exhibits, coupled with theories of learning, such as the late Chan Screven’s (1976) goal-referenced approach that link assumptions about ‘learning from exhibits’ to the time people spend with exhibits. Using this approach it is possible to argue for technologies that promise to extend the time of people’s engagement with exhibits because according to theory, it leads to cognitive development.

A different but related kind of typology has been developed by John Falk (2009) in his book “Identity and the Museum Visitor Experience”. Here, Falk proposes to link visitor behaviour to people’s motivations grounded in the identity. His argument is more complex than the typology discussed above. It can be seen as an expansion of earlier work by the same author where he together with colleagues investigated visitors’ agenda for museum visiting.

As Veron and Levasseur’s (1991) typology Falks differentiation of visitors in types represents a classification scheme that in reality cannot be found in this way. It is an attempt to bring order to a messy social world and seems very useful for museum managers and marketing managers because of this lack of messiness. They can use such typologies to make decisions about exhibition programmes or technologies to be deployed in their galleries.

Such theories about museum visiting however largely ignore the reality of visitors’ experience of museums. They neglect what people actually do in museums, how they approach, examine and depart from exhibits, and how they make experiences of exhibits and generate experiences for others. This neglect is grounded on related research that is primarily interested in the individual visitor or in groups and families that are considered as social entities rather than as dynamic social processes. Researchers see the origin of actions, such as the approach to an exhibit or the departure from an exhibit, in either the visitor’s motivation or in the design of the exhibit. Yet, save for very few exceptions these researchers rarely look at how people draw each other to examine exhibits, how they encourage each other to inspect objects in particular ways, how they generate experiences for each other and how they occasion each other to move on.

By investigating the details of people’s action at the “point of experience” where the action is and where the action can be observed, researchers see how people produce experiences of exhibits in interaction with others. Whilst on the surface these details appear to ‘messy’ a closer look reveals that they are systematically produced and intelligibly orderly. Visitors in galleries behave in intelligible ways and their action becomes observable and reportable as museum visiting, without them requiring theoretical typologies to make sense of each other’s action.

It would seem that basing decisions on detailed knowledge about what people are actually doing in museums would provide decision makers in museums with a safer footing than theories about visitors’ actions. Are there any museum managers or designers out there who use detailed observational or video-based research to inform their decision making?

For related research go here

References

Bianchi, A. and M. Zancanaro, Tracking Users’ Movements in an Artistic Physical Space, in Proceedings of the i3 Annual Conference: Community of the Future, Octo- ber 20 – 22, 1999 in Siena, M. Caenepeel, D. Benyon, and D. Smith, Editors. 1999, The Human Communication Research Centre, The University of Edinburgh: Edin- burgh. p. 103 – 106.

Falk, J. H. (2009). Identity and the Museum Visitor Experience. Walnut Creek, CA: Left Coast Press Inc. Retrieved from http://www.amazon.co.uk/Museums-Identity-John-H-Falk/dp/1598741632

Heath, C., & Vom Lehn, D. (2004). Configuring Reception: (Dis-)Regarding the “Spectator” in Museums and Galleries. Theory, Culture & Society, 21(6), 43–65. doi:10.1177/0263276404047415

Oppermann, R., & Specht, M. (2000). A Context-Sensitive Nomadic Exhibition Guide, 127–142.

Screven, C. G. (1976). Exhibit Evaluation: A goal-referenced approach. Curator, 52(9), 271–290.

Véron, E. and M. Levasseur, Ethnographie de l’exposition: L’espace, le corps et le sens. 1991, Paris: Centre Georges Pompidou Bibliothèque Publique d’Information.

vom Lehn, D. (2006). Embodying experience: A video-based examination of visitors’ conduct and interaction in museums. European Journal of Marketing, 40(11/12), 1340–1359. doi:10.1108/03090560610702849

vom Lehn, D. (2012). Configuring standpoints: Aligning perspectives in art exhibitions. Bulletin suisse de linguistique appliquée, 96, 69–90.

vom Lehn, D. (2013). Withdrawing from Exhibits: the interactional organisation of museum visits. In P. Haddington, L. Mondada, & M. Nevile (Eds.), Interaction and Mobility: Language and the Body in Motion. Berlin: de Gryter.

Interaction, Organisation & Technology

Exploring the relationship between interaction, organisation and technology

Books

“The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites” edited by Hannah Lewi, Wally Smith, Dirk vom Lehn, & Steve Cooke #TOC #museums #technology #design #digitalization #interactivity

Forthcoming “The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites” edited by Hannah Lewi, Wally Smith, Dirk vom Lehn, & Steve Cooke #museums #technology #design #digitalization #interactivity

Linotype #media #industry #baltimore

Symbolic Interactionism and Artificial Intelligence #sssi #sociology #AI

On Selfies – Notes on Book by Jill Walker Rettberg

Customer Value and Customer Service – It depends whom you ask

Marketing, Interaction and Technology – Syllabus 2014

CFP: ‘Researching audiences in digital mediated and interactive experiences’

Off Grasshoppers and other Types